How To Pay

We use the Famly App to process invoices and payments.

Our invoices are raised calendar monthly and will be sent by email via Famly at the end of the month for the month ahead.

Fees can be paid directly via your Famly App by debit/credit card or bank transfer. You can also set up your own Direct Debit or regular payment method via this App.

If paying via Tax Free Childcare (TFC) payments, please pay these via your HMRC TFC account.

We also accept Employee Childcare Vouchers and online payments (Stripe) via our website. Cash or cheque payments are no longer accepted.

Regardless of payment method, all payments must be received by the 15th day of the month, otherwise late payment fees (5%) will be applied to your account.

Payment Methods

Bank Transfer

Our preferred method to receive invoice payments is via BACS transfer directly to our bank account. This can be done by:

  • Using the bank details at the bottom of your monthly invoice, or alternatively contact office@hopscotchmail.com
  • Use your child’s name and nursery as the payment reference (skipping this step may result in us not being able to identify which account to credit the payment to)

Direct Debit

If you would like to pay by direct debit you will need to complete a mandate form available from the nursery or by emailing office@hopscotchmail.com This will then be set up for you.

Direct debits are debited on the 15th day of each month or nearest working day thereafter.

Online Payment

You can use Debit & Credit cards to make an online payment via Stripe.

Here are some important notes to help you pay a deposit or fees online with our online payment portal:

  • Your Account Code is a six digit code which can be found on your invoice and should be similar to the example OLIV02.
  • If you are paying an initial deposit, please complete the Account Code field with the abbreviation DEP followed by your child’s name. For example, for a child named Jane Smith this would look like, DEPJANESMITH. Please note this should only be used for initial deposit payments.
  • The field to include your Invoice Number is not mandatory. However, if you do have this information to hand, it is helpful when we process the payments. Your Invoice Number can be found above the Account Code on your invoice.
  • If you are experiencing any difficulties completing your payment online, please contact us via office@hopscotchmail.com (9am-5pm).

Childcare Vouchers and  Tax Free Childcare (TFC) Payments

Hopscotch can accept payments via most of the major Childcare Voucher companies and also the Tax Free Childcare (TFC) scheme. If you have any questions, please email us at office@hopscotchmail.com.


HMRC have advised that TFC payments must be from the relevant child’s account and therefore siblings require separate TFC accounts. This means that we are not permitted to split TFC payments across sibling accounts or transfer money paid by TFC between accounts.


Childcare Vouchers and Tax Free Childcare payments can take up to 5 working days to reach us, please ensure you allow enough time for fees to reach us by the 15th of the month.


If you leave Hopscotch with a credit due to a TFC or Childcare Voucher payment we are unable to refund this directly to you and can only be transferred back to you via TFC or the Childcare Voucher Company.

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