How To Pay

Our preferred method to receive invoice payments is via BACS transfer directly to our bank account. This can be done by:

• Using the bank details at the bottom of your monthly invoice, or alternatively contact office@hopscotchmail.com
  
• Use your child’s name and nursery as the payment reference (skipping this step may result in us not being able to identify which account to credit the payment to)

If you would like to pay by direct debit you will need to complete a mandate form available from the nursery or by emailing office@hopscotchmail.com This will then be set up for you.

Direct debits are debited on the 15th day of each month or nearest working day thereafter.

You can use Debit & Credit cards to make an online payment via Stripe.

Here are some important notes to help you pay a deposit or fees online with our online payment portal:

• Your Account Code is a six digit code which can be found on your invoice and should be similar to the example OLIV02.
• If you are paying an initial deposit, please complete the Account Code field with the abbreviation DEP followed by your child’s name. For example, for a child named Jane Smith this would look like, DEPJANESMITH. Please note this should only be used for initial deposit payments.
• The field to include your Invoice Number is not mandatory. However, if you do have this information to hand, it is helpful when we process the payments. Your Invoice Number can be found above the Account Code on your invoice.
• If you are experiencing any difficulties completing your payment online, please contact us via office@hopscotchmail.com (9am-5pm).

Hopscotch can accept payments via most of the major childcare voucher companies and also the Tax Free Childcare (TFC) scheme. If you have any questions then please email us at office@hopscotchmail.com and we will assist.

HMRC have advised that for TFC payments for siblings a separate account must be created for each child. This means that we are not permitted to split TFC payments across sibling accounts or transfer money paid by TFC between accounts.

Therefore, if you have more than one child attending Hopscotch, that you apply for individual TFC accounts for each child and check the amount you are paying is in reference to the correct child. Overpayments can be credited to the relevant child’s future fees, but not used against any sibling fees.

Childcare Vouchers and Tax Free Childcare payments can take up to 5 working days to reach us, please ensure you allow enough time from payment for fees to reach us by the 15th of the month.

If you leave Hopscotch with a credit due to a TFC or Childcare Voucher payment we are unable to refund this directly to you and can only be transferred back to you via TFC/Childcare Voucher Company.